Frequently Asked Questions

Visitors

Coming to the sanctuary and have questions?

Organization

Looking for information about our organization?

Campers

Have questions about our popular summer camps?

Therapy

Want more information on our therapy programs?

Visitor FAQs

Our sanctuary offers both public and private tours of the sanctuary, but we are not open for drop-in visits. To learn more about our visiting Heartland, click here. Important note: All guests must sign our online waiver before arriving at the sanctuary. Parents can sign on behalf of their children. Find our waiver here.

Because we are a farm animal sanctuary, our first priority is always that our rescued residents feel safe, comfortable and happy at their home. For that reason, we let the animals choose how much interaction they’re comfortable with. Some species, like our ducks, potbellied pigs and emus, prefer to be admired from afar. Others, like our goats, sheep, and cows (who like to offer up slobbery smooches at times!) love socializing with and receiving affection from our tour guests. An important note: We always advise tour guests that if an animal walks away from you, we let them walk away and never chase them. Our sanctuary is their safe place.

Heartland is a sanctuary and lifetime home for the animal residents in our care. The primary goal of many petting zoos is to make money. They do this by encouraging the public to interact with the animals, usually without guardrails and often without considering the animals’ desire or interest to interact with unfamiliar people.  The emphasis at a petting zoo is on the physical affection from person to animal, not necessarily the animal’s wellbeing.  This repeated physical contact can cause intense stress and discomfort for some animals.  Additionally, petting zoos typically feature young animals who may be sold when they “age out” of their infancy after one season.  At Heartland, animals receive dedicated care and a safe forever home for their entire lives.

Unlike a petting zoo, when the public visits our sanctuary, it is with the understanding and respect that they are guests visiting the home of our rescued residents. Because each resident is an individual with their own unique personality and story, some of them aren’t interested in socializing with people.  And we’re okay with that! At Heartland, boundaries are recognized and respected. 

Furthermore, our therapy programs, community events, and summer camps are focused on compassionate learning. Unlike recreational farms, our resident animals are co-participants in these programs, not props used for human amusement.

Unfortunately, no. While we love dogs and other pets, dogs are considered “predators” to many of the animal species who live at the sanctuary. Since the sanctuary is their home, the safety and comfort of our rescued residents is always our first priority. Additionally, our rescued llamas are naturally very protective of the sanctuary grounds and have been known to “stalk” visiting dogs around the property. For everyone’s safety, we ask that you please leave your beloved pets at home. 

 

In order to keep our guests and animal residents safe, food is not permitted on public or private tours. We want to be mindful of any fellow guests, staff or volunteers with food allergies, plus many of our rescued animals are on special diets, so we don’t want anyone to steal a snack from a visitor that they shouldn’t have.  🙂 Please leave all food in your vehicle.

Conditions at the barn are sometimes (usually) muddy. We recommend wearing close-toed shoes or boots and clothes that you don’t mind getting dirty. Long pants are best as you may encounter some muddy pig snouts. You may want to bring along a filled water bottle for hot days. And of course, don’t forget your phone or camera for photos!

Organization FAQs

Yes! At Heartland Farm Sanctuary, we promote and encourage making compassionate choices whenever and wherever possible, and we believe that not consuming or using animals or animal products is a major step in living compassionately. We also don’t believe in shaming or judging anyone – we are here to support and encourage each step anyone takes towards compassion for all beings. Read more here.

Many of Heartland’s staff, volunteers and board members are vegan or vegetarian, but it is not a requirement to be part of HFS. 

While we encourage HFS program participants to enjoy plant-based foods, it is not a requirement. Our commitment to inclusion means respecting each guest’s personal needs and beliefs about food and diet.  Everyone is welcome to learn with us and participate in our programs. We are hopeful that someday soon, healthy vegan options will be easily accessible to everyone. 

No. Like all mammals, cows only produce milk when they have given birth. Our female rescued cow, Daisy, has never been pregnant (and no animals are ever bred at our sanctuary) so she won’t produce milk. If we rescued a pregnant cow or cow with a nursing calf, we would follow the advice of our veterinarian about the best way to proceed for mother and baby. If a cow required milking after rescue, the milk would only be used by the calf.

Sometimes. Most of our rescued hens are well past their consistent egg-laying years. While chickens can live 10 years or longer, their egg laying typically tapers off by age two or three. On the rare occasion when one of our rescued hens lays an egg, animal care staff typically cook it and feed it back to the hen. Surprising as it sounds, most hens really enjoy eating their eggs, and doing so replenishes calcium and other nutrients lost during the physically and nutritionally-taxing laying process. 

Additionally, laying eggs can lead to reproductive cancers and disease, especially when most chickens have been bred to lay many more eggs than they naturally would. At Heartland, our rescued hens receive weekly health checks to look for signs of reproductive disease. If a hen starts to show symptoms, we will usually give them a small hormonal implant, which temporarily stops the egg-laying cycle. While costly, these implants are often a life-saving measure for a hen experiencing reproductive problems.

Yes, our rescued sheep are typically shorn once a year in late spring. Like most domesticated wool-producing animals, sheep have been selectively bred to over-produce wool. If they are not shorn, their wool becomes heavy and matted and makes them very uncomfortable in warm weather. Heartland’s resident sheeps’ annual haircuts keep them cool and comfortable through the summer and allow them to regrow a clean, cozy layer of wool for the winter. Our llama residents also get shorn for the same reason! 

 

No. We understand the desire to create something from the wool or feathers of our residents (and know that desire comes from a place of closeness and connection) but we do not allow crafting with animal materials.  Heartland has made the choice that no one should profit from anything our residents produce. While some may just want wool, an eggshell or feather for themselves, once those items leave Heartland, we have no control over what is done with them.

No. Part of our belief as a sanctuary is to not monetize the residents. They are not working and we will not profit from anything they produce.

Summer Camp FAQs

We have three age groups for our summer programs (5-7, 8-11 and 12-15).

Registration for camp will begin late January or early February. Subscribe to our email list or check this page for updates.

Yes, you can add your child to the waitlist for the week you were hoping for. That can be done right in Jackrabbit. After you find the week you were looking for, just click on the “Show me full classes with waitlists” option.

Absolutely! Please be sure and disclose the allergy when registering for camp. When your child’s camp week starts, please discuss a plan with the staff (epi-pen, medication, etc).

Campers should pack water bottles, a snack and lunch, layered clothing, a towel, hat, sunscreen, bug spray, and close-toed shoes.

We start our day with a community circle, which helps build our connections right from the start. The rest of our day is filled with group games, walks on our nature trail, gardening, snack and lunch, art experiences and interacting with our animal residents. We learn compassionately alongside them and do activities like cutting fruit/veggies for their meals, making treat boxes, brushing them, reading to them, drawing them, and just observing to learn all about them!

We currently have 13 different species of animal residents at Heartland. We learn alongside them throughout the day, but we do not spend the entire day with them. Throughout the week, campers will meet all of the residents! We allow the animals to choose how, when, and with whom they interact. Therefore, animal interaction isn’t guaranteed. Additionally, we are observing avian flu quarantine protocols (avian flu is a pathogen spread from people to birds but people cannot contract it). This means that campers may have limited access to interacting with our rescued birds.

While we encourage HFS program participants to enjoy plant-based foods, it is not a requirement. Our commitment to inclusion means respecting each guest’s personal needs and beliefs about food and diet.  Everyone is welcome to learn with us and participate in our programs. We are hopeful that someday soon, healthy vegan options will be easily accessible to everyone. We are happy to provide ideas for vegan meals for your kids to eat while at camp. Learn more about Heartland’s position on veganism here. 

Our plan is to have camp rain or shine. If we decide to cancel camp due to a weather-related issue (severe heat or poor air quality), there will not be a refund issued. If you decide to keep your camper home due to the weather, you will not receive a refund.

Early drop off (which you must select when registering) is from 8:30-9 am.  Camp for ages 5-7  runs from 9-11 am. Camp for ages 8-15 runs from 9 am-3:30 pm. Late pick up (which you must select when registering) is from 3:30-5 pm.

Our 5-7 year old class costs $175 per week. Camp for our 8-15 year olds costs $365 per week. There is also a $25 registration fee (one-time per family).

Absolutely! We’re a contracted provider for children receiving support through the CLTS Waiver Program of Dane County, and are working to establish contracts with neighboring counties, as well. Please use this form to register for camp instead of going directly through Jackrabbit.

If your child needs to miss camp for any reason, please let us know via email or text. There will not be refunds issued for missed days of camp.

Yes, as long as there are openings the week you would like to switch to. Email [email protected] to request the switch.

Heartland is a sanctuary and lifetime home for the animal residents in our care. The primary goal of many petting zoos is to make money. They do this by encouraging the public to interact with the animals, usually without guardrails and often without considering the animals’ desire or interest to interact with unfamiliar people.  The emphasis at a petting zoo is on the physical affection from person to animal, not necessarily the animal’s wellbeing.  This repeated physical contact can cause intense stress and discomfort for some animals.  Additionally, petting zoos typically feature young animals who may be sold when they “age out” of their infancy after one season.  At Heartland, animals receive dedicated care and a safe forever home for their entire lives.

Unlike a petting zoo, when the public visits our sanctuary, it is with the understanding and respect that they are guests visiting the home of our rescued residents. Because each resident is an individual with their own unique personality and story, some of them aren’t interested in socializing with people.  And we’re okay with that! At Heartland, boundaries are recognized and respected. 

Furthermore, our therapy programs, community events, and summer camps are focused on compassionate learning. Unlike recreational farms, our resident animals are co-participants in these programs, not props used for human amusement.

Families who cancel on or before April 1, 2024 will be refunded the cost of tuition minus a $75 administrative fee (which includes the $25 registration fee). Families who cancel after April 1, 2024 will be refunded 50% of tuition minus the $25 registration fee. For cancellations made less than two weeks before the first day of the given program, the full cost of tuition will be billed as a tax-deductible donation to Heartland Farm Sanctuary.

If an enrolled participant does not attend camp due to scheduling conflicts, health concerns, the family’s choice, or other circumstances beyond Heartland’s control, the family will NOT be refunded for the cost of the missed day(s). If any days of camp are canceled by Heartland, however, affected families will be refunded the cost (i.e. partial tuition) of those canceled days.

Therapy FAQs

Our therapy sessions have the ability to be flexible in their nature. We offer both private indoor spaces and a variety of outdoor spaces that are shared with animal residents and other Heartland staff. 

You can view all of our residents’ pictures and bios here.

We work up to animal interactions in therapy sessions, so it may take several sessions before the therapy participant gets one-on-one interaction with Heartland’s animal residents. 

Therapy participants will have the opportunity to engage with most of our animal residents and our therapy dog during their sessions, as long as the environment is safe for both the animal and the therapy participant. Our interactions with the animals in therapy sessions are consent based, and animals may opt out of interactions. We never guarantee any specific animal will want to participate in a therapy session.  We always respect the boundaries of our animal residents, just as we do for people. We practice our partnership with animals in this way because of how it benefits both the therapy participant and the animal. By entering into a mutual and reciprocal relationship with the animal residents, we are able to work on important skills such as cognitive flexibility, social-emotional awareness, empathy, and problem solving. 

At Heartland, we have a multi-dimensional team of therapists with a variety of backgrounds! We have Recreational Therapists (CTRS), Social Workers (CSW, APSW, or LCSW), an Art Therapist (MS-ATR) and Yoga Therapist. They each may use the skills and knowledge from their unique backgrounds as a resource during sessions, but they all use our program’s individualized and child-led experiential therapy model while working with participants. All of our therapists are trained in working with our animal residents, and all can incorporate animal interactions and care into sessions as their participants express interest.

You can read the bios of all of our program’s therapists on our Staff page, under the Program Staff section.

Our therapy is guided by licensed and/or certified  professionals and promotes our participants’ mental health, but we do not provide diagnosis or clinical treatment for mental health conditions. Our program is a great option to enhance and complement the benefits of traditional psychotherapy.  We recommend pursuing additional therapeutic support if seeking a diagnosis or clinical treatment.

Our program is not equipped for managing active mental health crises. If you or someone you know is experiencing a mental health crisis, we recommend contacting the following services:

  • Journey’s 24-hour Mental Health Crisis Line: call 608-280-2600 for immediate crisis support
  • Dane County’s Behavioral Health Resource Center: visit danebhrc.org, call 608-267-2244, or email [email protected] to learn about mental health resources available in Dane County 

Please know that these needs do not exclude anyone from participating in our therapy program, and you’re welcome to continue the intake process with us!

Our current team of therapists identify as white, female, and either as members of the LGBTQ+ community or as LGBTQ-allied. Our program is committed to lifelong learning and work when it comes to providing inclusive, anti-racist, and welcoming spaces and relationships.

We currently accept the following options for paying for therapy sessions: private pay (all costs billed directly to the participant’s guardian), funding through the Children’s Long-Term Support (CLTS) Waiver Program, and funding through Rock County Community Comprehensive Services. 

Our out-of-pocket rate for therapy is $180 per 60-minute session. We’re a contracted provider for children receiving support through the CLTS Waiver Program of Dane County, and are working to establish contracts with neighboring counties, as well.  Our therapy sessions are billed under “Counseling and Therapeutic Services” for our CLTS participants.

For more information about billing, please contact our Program Intake Coordinator directly at [email protected]

At this time, our therapy program does not work with health insurance.

At Heartland, we value building lasting relationships and creating meaningful connections. Insurance companies often dictate the type and frequency of care that can be provided, and typically require a diagnosis that stays on a person’s medical file for life. They also often do not recognize many of the important things we work on in experiential therapy, such as personal development, life skills, and self improvement, as reimbursable necessities. We believe all beings who walk through the gates of our sanctuary are complex, resilient, and worthy of creative, ongoing support as they maneuver life’s challenges; they’re so much more than a diagnosable “illness”. By working outside of insurance-based care, we’re better able to take time to build genuine relationships, cultivate community, and provide a safe space for people to experience growth, healing, and connection. 

Currently, Heartland charges $180/individual experiential therapy session. We do contract with Dane County’s Children’s Long Term Support Waiver program, as well as Rock County Comprehensive Community Services. In an effort to provide accessibility and affordable rates,  we reserve a portion of appointments for those who need sliding scale rates. 

Yes! Please check out our website for information about year-round camps and classes offered through our Humane Education Program, as well as volunteer opportunities for kids ages 16 and older!  

You can learn more about our Humane Education Program at https://heartlandfarmsanctuary.org/humaneed/ 

Fill out our volunteer application at https://heartlandfarmsanctuary.org/volunteer/ 

Please contact our Program Intake Coordinator at [email protected] if you have more questions about our Experiential Therapy Program and its intake process. You can also check out our Starting Therapy Flow Chart.

Still Have Questions?